Have questions about our luxury timepieces? We're here to help. Reach out to us through any of your preferred channels and we'll respond promptly.
Chat with us instantly on WhatsApp for quick inquiries and order support.
Message on WhatsAppLahore, Punjab, Pakistan
+41 22 555 0100
Available 9am-6pm CET, Monday-Friday
concierge@msstore.com
Response within
24 hours
We offer a 30-day return policy on all unworn watches. Watches must be in original condition with all documentation. Simply contact us via WhatsApp or email to initiate a return.
Shipping within Pakistan takes 3-5 business days. International orders take 7-14 business days depending on the destination. Tracking information is provided with every order.
Yes, every MS STORE watch comes with a certificate of authenticity. We guarantee 100% authentic, premium quality timepieces with Swiss movements and the finest materials.
All MS STORE watches include a 5-year international warranty covering mechanical defects. Damage from misuse or accidents is not covered. Warranty cards are included with your purchase.
We offer limited customization options on select models. Contact our concierge team via WhatsApp or email to discuss personalization options for your timepiece.
Yes, we accept multiple payment options including installment plans for purchases over a certain amount. Discuss available options with our team when placing your order.